At Zayd Shades, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our Returns & Refund Policy ensures a smooth and fair process for resolving your concerns.
Returns Eligibility
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personal care products or customized goods, may not be eligible for return due to hygiene and personalization reasons.
Return Process
- To initiate a return, please contact our support team at [email protected] with your order details and reason for return.
- Once approved, our team will provide instructions for returning the item.
- Customers are responsible for shipping costs associated with returning the product unless the return is due to a defect or error on our part.
Refunds
- Zayd Shades operates on a cash on delivery basis.
Exchanges
- We offer exchanges for items that are defective, damaged, or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “final sale” or “non-returnable” at checkout
- Used or damaged products not caused by delivery or manufacturing issues
- Perishable or hygiene-sensitive products
Damaged or Defective Products
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 48 hours of delivery with clear photos of the issue. We will arrange a replacement, exchange, or refund at no extra cost to you.
Contact Us
For questions or assistance regarding returns and refunds, please reach out to our customer support team at:
[email protected]